As a UX Researcher at Academia, my job is to facilitate mixed-methods research in collaboration with product teams to inspire, design, and build user-centered products that fuel Academia's mission of speeding up research in every domain - finding a solution to climate change; finding cures for diseases; evolving artificial intelligence.

We partnered with a mid-sized regional bank to develop a small business strategy. We facilitated internal research across the bank to develop a current state experience map for key products and services. Using mixed methods, we measured & prioritized customer needs and JTBD and developed a future state small business CX roadmap.

Our team designed & built a progressive web application for a home building company that allowed customers to track the progress of their home's construction, as well as to keep track of the tasks required of them throughout the process. This research informed the high-level vision of the application and specific interaction design decisions.

We designed a dashboard to visualize the processes of getting patients on medication.