Hi, I'm Braden, a UX Researcher.

I'm currently working at a consulting firm called g2o, where I lead various types of UX research projects using qualitative & quantitative methods across many different domains. In a previous life, I studied the principles babies use to learn and grow their understanding of the world (spoiler alert: it's fascinating). Studying babies has cursed me to a life of continual learning and growing.

Today, I apply those principles by growing:

  • our team’s understanding of problems, behaviors, or whatever we need to learn to make informed decisions (which grows our KPIs, woo!)
  • our team’s skills & knowledge by planning improv training, book clubs, etc.
  • my own skills & knowledge by volunteering for conferences & taking courses in Business Strategies, Artificial Intelligence, Sustainability, and R.
  • my perspective of our world by traveling full-time.

Case studies

Multiple Rounds of research

Creating a Home-Buyer Portal

Our team designed & built a progressive web application for a home building company that allowed customers to track the progress of their home's construction, as well as to keep track of the tasks required of them throughout the process. This research informed the high-level vision of the application and specific interaction design decisions.

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generative research

Improving Military Quality of Life

We helped a military retail company discover how to improve life on base by facilitating co-design sessions with active duty military members. This research shaped the roadmap for a brand new mobile application for each military base.

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Service design research

Power Plant Maintenance

We introduced design thinking to our client by taking them through a design research sprint. This work has enabled our client to spread design thinking to other business units, which has led to new opportunities for our company.

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Co-design research

Online Banking Platform

We helped a large regional bank prioritize which online banking features to build based on co-design sessions with actual customers. We also facilitated an ideation workshop to align the bank's UX team and Marketing team around a shared roadmap.

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guerilla research

Foster Care & Adoption

We helped the state of Ohio redesign the Foster Care & Adoption website. Although there was no budget for research, we figured out how to squeeze in some research to inform the redesign.

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Service design research

Wire Transfers

We helped a large regional bank determine how to create a wire transfer service for the digital era. We delivered a roadmap to guide them from quick fixes all the way to the ideal money movement process.

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evaluative research

Bank Usability

We conducted 3 rounds of evaluative research for a large regional bank. Topics for the research included ATM features, account comparisons, eStatement enrollment, & self-service credentials.

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Service design

Indian Educational NGO 

I helped a non-profit in Chennai, India improve their internal processes. The research informed staffing decisions, database management, & creation of a tool to track student progress over time.

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"Surround yourself with people who know what you don't know. Become enticed by the unknown." - Linda B. Smith

© 2020 Braden King