Small Business Banking CX Strategy

We're currently partnering with a mid-sized regional bank to develop a small business strategy. We're facilitating internal research across the bank to develop a current state experience map for key products and services. Using mixed methods, we will measure & prioritize customer needs and JTBD and develop a future state small business CX roadmap.

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Mixed Methods research
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experience strategy
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2021 (in progress)

Home-Buyer Web Application Portal

Our team designed & built a progressive web application for a home building company that allowed customers to track the progress of their home's construction, as well as to keep track of the tasks required of them throughout the process. This research informed the high-level vision of the application and specific interaction design decisions.

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iterative testing
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Mobile & Web design
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2020

Pharmaceutical Process Dashboard

We designed a dashboard to visualize the processes of getting patients on medication.

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data visualization
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iterative testing
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UX Design
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2021

Improving Quality of Life on Military Bases

We helped a military retail company discover how to improve life on base by facilitating co-design sessions with active duty military members. This research shaped the roadmap for a brand new mobile application for each military base.

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generative research
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