Currently a UX Research consultant at g2o. I enjoy exploring complex problems and creating meaningful change. I believe we're all born as creative little researchers, and I'm grateful to work as one full time.
We discovered how a military retail company could improve life on base by facilitating co-design sessions with active-duty military members. This research shaped the roadmap for a brand new mobile application for each military base.View project
We introduced design thinking to our client by taking them through a design research sprint. This work has enabled our client to spread design thinking to other business units, which has led to new opportunities for our company.View project
We helped a large regional bank prioritize which online banking features to build based on co-design sessions with actual customers. We also facilitated an ideation workshop to align the bank's UX team and Marketing team around a shared roadmap.View project
We helped the state of Ohio redesign the Foster Care & Adoption website. Although there was no budget for research, we figured out how to squeeze in some research to inform the redesign.View project
We helped a large regional bank determine how to create a wire transfer service for the digital era. We delivered a roadmap to guide them from quick fixes all the way to the ideal money movement process.View project
We conducted 3 rounds of evaluative research for a large regional bank. Topics for the research included ATM features, account comparisons, eStatement enrollment, & self-service credentials.View project
I helped a non-profit in Chennai, India improve their internal processes. The research informed staffing decisions, database management, & tracking student progress over time.View project