Braden King

I use mixed methods research to connect the dots between human needs & business goals when designing products & services for producers & consumers of academic research. (and have fun doing so).

Currently:
🤝 UX Researcher at Academia.edu
🚐 Digital Nomad & Van Lifer
📈 Building Data Science skills
🎓 Mentor for UX students

Previously:
💼 UX Research & Strategy Consultant at g2o
🤖 M.S. Human Computer Interaction
👶🏽 Cognitive Development Research Lab
🧠 B.S. Psychology
🦸🏻 Zip-Line & Team Building Guide

"Surround yourself with people who know what you don't know. Become enticed by the unknown." - Linda B. Smith

Small Business Banking CX Strategy

We partnered with a mid-sized regional bank to develop a small business strategy. We facilitated internal research across the bank to develop a current state experience map for key products and services. Using mixed methods, we measured & prioritized customer needs and JTBD and developed a future state small business CX roadmap.

Home-Buyer Web Application Portal

Our team designed & built a progressive web application for a home building company that allowed customers to track the progress of their home's construction, as well as to keep track of the tasks required of them throughout the process. This research informed the high-level vision of the application and specific interaction design decisions.

Pharmaceutical Process Dashboard

We designed a dashboard to visualize the processes of getting patients on medication.