Small Business Banking CX Strategy

We partnered with a mid-sized regional bank to develop a small business strategy. We facilitated internal research across the bank to develop a current state experience map for key products and services. Using mixed methods, we measured & prioritized customer needs and JTBD and developed a future state small business CX roadmap.

Read more...
Mixed Methods research
|
experience strategy
|
2021

Home-Buyer Web Application Portal

Our team designed & built a progressive web application for a home building company that allowed customers to track the progress of their home's construction, as well as to keep track of the tasks required of them throughout the process. This research informed the high-level vision of the application and specific interaction design decisions.

Read more...
iterative testing
|
Mobile & Web design
|
2020

Pharmaceutical Process Dashboard

We designed a dashboard to visualize the processes of getting patients on medication.

Read more...
data visualization
|
iterative testing
|
UX Design
|
2021