Our client, a multinational health care services company, needed to redesign a portal used by clients and internal users to access key data and reports. They identified that users had challenges with find-ability, and they saw an opportunity to create a more modern data visualization experience for their portal users.

‍My Role
‍As a hybrid UX Researcher & Designer, my goal was to understand the needs of the dashboard users, and then translate what I learned into a prototype that met those needs and ultimately increased KPIs. I facilitated user interviews, developed prototypes, facilitated evaluative research sessions, and collaborated with a visual designer & tableau developer to ensure that the final design was feasible.