Pharmaceutical Process Dashboard
At a glance
10 weeks
15 evaluative sessions
30 iterations
26 dashboard pages designed
Our Internal team
UX Researcher/Designer (me)
Visual Designer
Our client team
Executive Director of Patient Analytics
BI Analytics Technical Lead
Project Manager
PROJECT OVERVIEW
Designing a dashboard to visualize the process of getting on medication
Our client, a multinational health care services company, needed to redesign a portal used by clients and internal users to access key data and reports. They identified that users had challenges with find-ability, and they saw an opportunity to create a more modern data visualization experience for their portal users.
My Role
As a hybrid UX Researcher & Designer, my goal was to understand the needs of the dashboard users, and then translate what I learned into a prototype that met those needs and ultimately increased KPIs. I facilitated user interviews, developed prototypes, facilitated evaluative research sessions, and collaborated with a visual designer & tableau developer to ensure that the final design was feasible.
![](https://cdn.prod.website-files.com/59ed561c19032000013fe8dd/606794fa35ae6e3730a1ee1c_Screen%20Shot%202021-04-02%20at%206.04.13%20PM.png)
Project Plan
We scoped a series of 3 phases to complete the project:
![](https://cdn.prod.website-files.com/59ed561c19032000013fe8dd/6067959973bd5e2d1dbac91b_Screen%20Shot%202021-04-02%20at%205.49.46%20PM.png)
Phase one
Understanding the business, the users, and the data
![](https://cdn.prod.website-files.com/59ed561c19032000013fe8dd/606795c80b7cda461c691a2f_Screen%20Shot%202021-04-02%20at%205.50.36%20PM.png)
Phase two
Rapid design, testing, and iteration cycles
![](https://cdn.prod.website-files.com/59ed561c19032000013fe8dd/606796309ac636223318fbcf_Screen%20Shot%202021-04-02%20at%205.51.00%20PM.png)
Phase three
Finalizing visual design for development handoff
![](https://cdn.prod.website-files.com/59ed561c19032000013fe8dd/6067964916f374257b04e98a_Screen%20Shot%202021-04-02%20at%205.53.00%20PM.png)