We helped a large regional bank determine how to create a wire transfer service for the digital era. We delivered a roadmap to guide them from quick fixes all the way to the ideal money movement process.
UX Manager
Lead Design Researcher
Design Researcher
Data Scientist
recruiting, creation of research methodology, facilitation of research, & facilitation of alignment workshops.
10 weeks
2 call centers visited
6 bank branches visited
11 customers interviewed
1 ideation workshop