We conducted 3 rounds of evaluative research for a large regional bank. Topics for the research included ATM features, account comparisons, eStatement enrollment, & self-service credentials.
Lead Design Researcher
Design Researcher
responsibilities varied by study: recruiting, creation of research methodology, facilitation of research, & writing final reports
3 one-month evaluative studies
5 design concepts tested
23 participants
"Surround yourself with people who know what you don't know. Become enticed by the unknown." - Linda B. Smith
© 2021 Braden King